Refund policy

Returns
Our return policy lasts 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with all original manuals and documentation.

To complete your return, we require a receipt or proof of purchase. A return authorization must accompany returns.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.  Any item that is returned more than 30 days after delivery may be assessed a restocking fee

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or disapproval of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, please check with your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@theaterproducts.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, clearance items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same or similar item, send us an email at sales@theaterproducts.com and request an exchange.

Shipping
To return your product, ship your product to: 5009 E. Holbrook Street, Anaheim CA 92807, United States

You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error.  Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.